July 17, 2018: Hightened Security Stature
We employ leading edge security combined with Intrusion Detection and live IT staff monitoring all activity.  But given the recent number of high profile data breech events we have been asked to increase our defense mechanisms.  We have recently tightened the standards from which locations a user can login, the password complexity, incorrect password handling, and/or request an account to be unlocked.  The new security paradigm may inconvenience some users.  If you fall into this group or have questions please contact support.  We are happy to answer your questions and guide you into improved compliance.

  • Canada     Mon-Sat   1.888.593.2463 x4     8a-8p EST
    Canada     Sun          1.888.593.2463 x4    10a-5p EST
  • USA          Mon-Sat   1.800.811.1913 x4      8a-8p EST
    USA          Sun          1.800.811.1913 x4      10a-5p EST

February 18, 2018: SSL Security Update
To match the security improvements of our Certificate Authority, we have replaced the SSL certificates on the Canada and USA eClaims Workflow websites with updated versions.  This has best tested in all normal scenarios and no noticeable impact to users is expected.  If you receive an SSL security warning (and are using an up to date browser or SSL API) then please contact support for assistance.

Aug 31, 2017: LAT module is now available
The latest system update includes a specialized workflow for License Appeal Tribunal referrals. The LAT workflow process is part of the Litigation Workflow module and is available to all eClaims Workflow Insurers at no charge.  Litigation Workflow allows you to assign either internal or external legal counsel and track their progress.   Outcome tracking and bill review allow a claims manager to determine the best use of their legal budget.

May 11, 2017: Security Audit Reports available
Third party security audits are done every six months or with the release of a new version of eClaims Workflow.  The encryption review achieved a A rating and the penetration tests reported no OWASP or other known vulnerabilities (as of April 2017).  A copy of the the reports are included in the security documentation and are available to Insurers upon request.

Mar 24, 2017: Extended maintenance window this Sunday
We reserve 10am to 12noon each Sunday for system maintenance but rarely use this entire time. However this Sunday will require an extended maintenance window to accommodate heavy burn-in testing of two critical system components. We apologize for any inconvenience.

The maintenance will start at 9.30am and could possibly extend to as long as 12.30pm EST. If you have questions or concerns our support staff will be available at 416.226.9948 x4