February 18, 2018: SSL Security Update
To match the security improvements of our Certificate Authority, we have replaced the SSL certificates on the Canada and USA eClaims Workflow websites with updated versions. This has best tested in all normal scenarios and no noticeable impact to users is expected. If you receive an SSL security warning (and are using an up to date browser or SSL API) then please contact support for assistance.
Aug 31, 2017: LAT module is now available
The latest system update includes a specialized workflow for License Appeal Tribunal referrals. The LAT workflow process is part of the Litigation Workflow module and is available to all eClaims Workflow Insurers at no charge. Litigation Workflow allows you to assign either internal or external legal counsel and track their progress. Outcome tracking and bill review allow a claims manager to determine the best use of their legal budget.
May 11, 2017: Security Audit Reports available
Third party security audits are done every six months or with the release of a new version of eClaims Workflow. The encryption review achieved a A rating and the penetration tests reported no OWASP or other known vulnerabilities (as of April 2017). A copy of the the reports are included in the security documentation and are available to Insurers upon request.
Mar 24, 2017: Extended maintenance window this Sunday
We reserve 10am to 12noon each Sunday for system maintenance but rarely use this entire time. However this Sunday will require an extended maintenance window to accommodate heavy burn-in testing of two critical system components. We apologize for any inconvenience.
The maintenance will start at 9.30am and could possibly extend to as long as 12.30pm EST. If you have questions or concerns our support staff will be available at 416.226.9948 x4
Mar 22, 2017: System Outage at 4:46PM lasting 14 minutes
An unexpected failure of an NFS storage device caused a system outage on Mar 22nd. Support received simultaneous SNMP alerts and support phone calls at 4:46pm indicating a problem. The adapter for transporting data between the primary server and storage systems had crashed under load. Support reset the device and ran quick diagnostics which reported the device as stable, and production was restored by 5pm. Users were back online and active by 5:01pm.
No data was lost and transactions being processed during the outage were queued and completed after recovery. The NFS adapter is scheduled for burn in testing during the maintenance window this weekend to ensure reliable service.
Jan 1, 2017: Best wishes for the New Year from eClaims Workflow
System update 18.104.22.168.0 has been posted this morning. Included is our eMsg system which allows a wider range of Insurers and Vendors to communicate with each other. Companies that are not part of the normal claims process can eMsg using eClaims Security protection and without the need for complex PGP or TLS email configurations. Utilizing SecureDocs technology the eMsg is sent in real-time, allows for large content (up to 2Gb per attachment), and has full audit tracking.
Claims suppliers such as auto-body, medical (treatment or assistive devices), or others can submit a claim for approval through the eClaims Portal. And this allows the Insurer to track all claims on a national level.
There are a number of other features. If interested please contact sales at email@example.com or call 416.226.9948 x3 for more information.
Sept 9, 2016: Annual Disaster Recovery test scheduled for Oct 30th, 2016
We will be conducting a disaster recovery test on Oct 30th between 10a and 12n (the scheduled maintenance window). During this period there will be a minimum of two 15 minute outages of all web based systems and you could experience some delays in information processing. Where possible we suggest you do not work during this window to avoid disruption. For any questions or concerns please contact the help desk at 416.226.9948 x4 or firstname.lastname@example.org