Claims automation for assigning vendors and managing communication, documentation, and performance. eClaims Workflow automation speeds claims resolution, tracks performance, and provides detailed reports. Robust suite of performance management tools that allows insurers to monitor vendor performance against guidelines, regardless of whether the files are handled internally, or externally. Real-time tracking and data collection allows insurers to immediately identify trends as they happen. This allows insurers the ability to immediately respond to adverse developments, and incorporate responsive business behaviour into their file handling and decision making processes.